At WelderMart.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we are here to help with a seamless return process.
Return Period
- You may return items within 30 days of receipt for a refund or exchange.
- Items must be unused, in their original condition, and include all original packaging, accessories, and documentation.
Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order products.
- Items marked as “Final Sale” at the time of purchase.
- Products that have been used, damaged, or altered after delivery.
How to Initiate a Return
- Contact our Customer Support Team at [customer email or hotline] with your order details and reason for return.
- Our team will provide you with a Return Authorization (RA) Number and return instructions.
- Pack the item securely and include a copy of your receipt or order confirmation, along with the RA Number.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).
- We recommend using a trackable shipping method to ensure safe delivery.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and issued to your original method of payment.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery to arrange for a replacement or refund. Be sure to provide photos of the damage.
Contact Us
If you have any questions about our return policy, please reach out to us